Success Stories

We knew instantly that she was the right fit for us

by
Phillipa
Hosting in Australia
19 May 2025
Someone who would become a part of our family

When we first set out to find an au pair, we knew we weren’t just looking for someone to help out with daily tasks. We were looking for someone who would become a part of our family. Over the years, we have had five or six au pairs, each bringing their own unique presence into our home. But when we met Flavia, we knew instantly that she was the right fit for us.

Finding the perfect match

From the very first conversation, Flavia’s warmth and enthusiasm stood out. We spent an hour getting to know her over a phone call, and from there, the relationship quickly grew. We stayed in close contact in the months leading up to her arrival, exchanging WhatsApp messages and photos of the kids to help her feel more connected before she even stepped foot into our home.

The solution for our busy schedules

As a family of four; with an eight-year-old boy and a six-year-old daughter, our days can be quite hectic. My husband and I both have busy schedules, and the presence of an au pair has made an incredible difference in our lives. Flavia quickly adapted to our routine, taking on responsibilities such as picking up the kids from school, helping with their homework, and even preparing their lunchboxes. These seemingly small tasks added up to something much greater: the ability for us to spend more quality time with our children.

Falvia was a true part of our children’s lives

One of the things we appreciated most about Flavia was her approach to building relationships. She wasn’t just a caregiver, she became a true part of our children’s lives. They saw her as a big sister, someone they could trust and have fun with, yet also someone who set boundaries when needed. Finding that balance between being a friend and a role model isn’t always easy, but Flavia did it naturally.

A fulfilling experience for the au pair

Our family made a conscious effort to ensure that Flavia had a fulfilling experience outside of her responsibilities. We took her to footy games, dined out at restaurants as a family, and even went on trips to the countryside, where she experienced seeing kangaroos for the first time, an unforgettable moment for all of us! But it wasn’t just the big adventures that mattered; it was also the little things like sitting by the beach with a coffee while watching the kids play. These simple moments built a deep sense of connection and belonging.

The cultural exchange

Flavia also brought a piece of her home country, Italy, into our lives. She arrived with a book about her region and unique gifts that represented her heritage. Over time, we had many conversations about Italy; its culture, food, and traditions. It was a wonderful exchange of experiences, and we hope that she learned just as much from us as we did from her.

Open and honest communication

Having an au pair is about more than just convenience; it’s about fostering a relationship built on mutual respect, trust, and appreciation. The experience wouldn’t have been the same without open and honest communication. We made sure that Flavia always felt comfortable sharing her thoughts and concerns, which strengthened our bond even further.

Smart Au Pairs recommendation

When considering an au pair, we highly recommend going through an agency. We’ve tried other methods in the past, such as searching through Facebook, but the structured process that an agency provides is far superior. It ensures a safer, smoother transition and brings together families and au pairs who are equally invested in making the experience successful. Smart Au Pairs, in particular, has been an excellent resource for us, making the entire process seamless and stress-free.

A richer life

Looking back, we feel incredibly grateful for our time with Flavia. She didn’t just make our lives easier, she made them richer. And even though her time with us has come to an end, she will always be a part of our family!

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View Phillipa and Flavia's success story here

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