Testimonials and survey

We recently asked our customers to give us their feedback on the service and here are some of the comments we are most proud of.

Nearly 90% of our surveyed customers said they would use us again AND would recommend us to their friends!

Testimonials

We find the service very fast and efficient. I immediately received a phone call from Smart Aupairs after contacting them by email. They asked the right questions and got a good feel for what is important to us. Our au pair is a great young lady who gets on smashingly with our son.

Sabine – host mum

Smart Aupairs provide through and reliable vetting of candidates in their home countries, comprehensive official documentation and other information about them, which gives us peace of mind and the confidence to choose from a good selection of aupair candidates. We've used Smart Aupairs three times now and will continue to do so.

Stephen – host dad

we have had 3 au pairs through you over the last 2 years, we have been very happy, have recommended you to many people already, but who knows if they have contacted you! A happy relief to find an au pair after about 3 conversations, rather than trawl through endless Gumtree ads and then find that 50% of the girls don't even come to the interview which was more than frustrating in the past. Thank you, we will be back

Beth – host mum

I have been really impressed with the quality of the au pairs we have had from Smart Au Pairs. They have been lovely girls and we have had great support from the Agency.

Elizabeth – host mum

We have tried other au pair agencies/websites but always come back to Smart Aupairs due to the reassurance that they are only contacting us with the best people who have been fully checked out in their own countries. We also prefer the fact that we have support and backup once our au pair starts.

Amanda – host mum

We were delighted with the support we obtained from the agency in particular as it was our first time taking on an au pair. The process was easy to follow and very smooth and within two weeks our au pair was with us. The best recommendation was putting a contact in place with our au pair and a day to day guide for them to follow. This was not just for us but our au pairs have all commented on the fact that we have this in place and how much they appreciate it.

Gabriella – host mum

Using Smartaupairs has been a great start to our first experience of having an au pair. Their comprehensive and personal service gave us the reassurance we needed to introduce a much needed pair of extra hands into our expanding family. Our aupair has fitted into our family routine, taking over the school run and looking after the children very well, which has made life with my new baby much easier and less stressful. Thank you for the excellent service you gave us.

Kate – host mum

I found the service provided excellent overall. Particularly when I had concerns about an au pair I was able to have a helpful and supportive discussion with the agency about how to address the concerns and resolve the situation. I felt the support offered was insightful and relevant and we would have no hesitation using smartaupairs agency again.

Kirsten – host mum

We are also seeking feedback from au pairs who are currently enjoying their nanny abroad experience. Melissa was one of the first to reply:

Being an Au Pair in New Zealand has so far been such an amazing experience for me. I have completed 3 months of my stay and am thoroughly looking forward to the remaining 6 months of my placement. I have met some fantastic people, seen new and exciting things and had some of the most memorable experiences in my life so far. The monthly Au Pair outings allows you to make friends with people who are going through the same thing you are and I have made some great friends as a result. Overall I am extremely happy to have been given the opportunity to travel and work with a family who treat me as one of their own. Being an Au Pair is a fantastic way to travel and work at the same time and I would recommend it everyone!

Melissa – Au Pair in New Zealand

From the survey we learned which part of the service are most valued by our customers.

The following was the top 5 of what our customers like most about using Smartaupairs to find an au pair:

1) Comprehensive information on candidate profiles

2) Overseas briefing and vetting of candidates

3) Extensive family consultation by phone

4) More candidates with good language skills & native speakers

5) Easy online shortlist

And this is what you are looking for from your au pair:

1)     Reliability

2)     Ability to play & entertain the children

3)     Flexibility

4)     Ability to communicate with children

5)     Attitude

Nearly 90% of our surveyed customers said they would use us again AND would recommend us to their friends!

Thank you dear host families, for taking the time to complete the survey and for making us feel very proud. We look forward to welcoming your back until all your children are grown up! (and then maybe we can help them to go abroad as au pair!)